I RATE 4⭐️s - Delivery was on time and machine well packed. Design is moderate to good for the price. I noticed that it had protective caps for some of the heads when I watched the original video but when I received the machine, there were no caps for the scrubber or ultrasound, etc. this is not absolutely necessary for the protection of the machine however, it would be nice because dust and other environmental particles can affect the machine when it is laying unused. The video that was sent for use of the machine is fairly informative, although it wasn’t 100% User-friendly. I make my own serums and I like that, but for someone who doesn’t have that knowledge, it might be challenging or even expensive to purchase solutions for use. All in all I do like the machine. I’ve had a few clients who will never receive this treatment again because the suction on the machine is extremely strong, and the cleansing heads Are not friendly on gentle skin or thin skin even with titration.